Refund and Returns Policy

Last updated: 26 August 2026.

This policy applies to purchases made from AirforceGoat. It does not limit any mandatory consumer rights available under applicable law.

Physical footwear: 15-day return request

You may request a return within 15 days of delivery by emailing support@airforcegoat.store with your order number and the reason for the request.

Returned footwear must be unworn, unused and in its original packaging with all included accessories. Please contact us before sending an item so that we can provide the correct return instructions. Unauthorised returns may be delayed.

Size exchanges are subject to availability. If the requested size is unavailable, we will offer an alternative or a refund in accordance with this policy.

Return shipping and refunds

For a voluntary return or size change, return shipping costs are the customer's responsibility unless applicable law requires otherwise. If an item is faulty, damaged, incorrect or not as described, contact us promptly; where required by law, AirforceGoat will cover the appropriate return costs.

After inspection, approved refunds are issued to the original payment method. Original shipping charges are refunded only where required by applicable law. Banks and payment providers may need additional processing time.

Digital course

The digital course is delivered electronically and has no physical shipping charge. Rights of withdrawal and remedies for digital content are governed by applicable law. Where permitted, if you expressly request immediate access and acknowledge that access can cause the statutory withdrawal right to end, that right may cease once access begins.

If the course is unavailable, defective or not as described, contact us at support@airforcegoat.store. Your mandatory legal remedies remain unaffected.

Support

We aim to reply within 24 hours. Please include the email used at checkout and your order number.